Privacy Policy

1. What We Collect

• Clients: name and phone number when booking an appointment.
• Providers: name, email, shop information, and payment subscription details.
• All users: usage data and browser information.

2. How We Use It

• To send appointment confirmations and reminders via SMS and email.
• To operate and improve the Dale Booking platform.
• To process provider subscription payments through Stripe.
• We never sell your personal information to third parties.

3. SMS Communications

If you provide your phone number while booking an appointment, Dale Booking may send appointment confirmation and reminder text messages. Message frequency varies based on your appointment activity. Message and data rates may apply. You may reply STOP to opt out or HELP for help. We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.

4. Third Party Services

We use the following third party services:

• Supabase — database and authentication.
• Stripe — subscription billing for providers.
• Twilio — SMS notifications.
• Resend — appointment confirmation and reminder emails.
• Google Maps — address search.
• Google Calendar — for providers who connect their Google account; access is stored encrypted and used only to add their confirmed bookings to their calendar.
• Anthropic (Claude) — used by our provider onboarding tool to read a prospective provider's existing booking page and pre-fill their setup.

5. Connect / Payment Data

Where a Provider chooses to accept online payments, the Provider will be directed to Stripe's own onboarding flow to verify their identity and business information (which may include legal name, date of birth, the last four digits of a Social Security Number or equivalent, and bank account details). This information is collected and stored directly by Stripe, not by Dale Booking. Dale Booking stores only the Provider's Connected Account identifier and its verification status (e.g., pending, active, restricted) — Dale Booking does not receive, store, or have access to the underlying identity or financial details submitted to Stripe.

For Clients, when an online card payment is made, card details are entered directly into a Stripe-hosted payment page and are not transmitted to or stored by Dale Booking. Dale Booking retains only transaction metadata necessary to operate the booking (such as the amount, payment status, and a Stripe transaction reference).

6. Data Retention

We keep your data as long as your account is active. You can request deletion by contacting us.

7. Your Rights

You can request access to, correction of, or deletion of your personal data at any time by contacting us through dalebooking.com.

8. Contact

Questions about privacy? Contact us through the contact form.